If you are buying electronics or paying for a service in China, you should not expect things to work the same as in your home country.
However, a foreigner’s experience may not be the same, since many Chinese treat foreigners differently than another Chinese, whom they may treat “very” rudely, and if you have a Chinese face, don’t expect to be treated as if you are not Chinese.
A Chinese, American friend visiting China recently had a problem with his Sony laptop. Since he never used the laptop on the Internet in the US, he went without security protection. Then, in the hotel, he decided to use the Sony to check his Yahoo e-mail and to send e-mails, but decided to buy Norton Internet Security first.
My friend sent me this e-mail telling me his story.
“Chinese technicians don’t know how to handle a US laptop. To prevent a virus, I purchased Norton Security Software in Shanghai and had a store person install it.
“First, without asking me, he converted the entire system from English to Chinese, and that’s when things started to get really messed up. The next morning, my son discovered that the supposedly installed Norton Internet Security program wasn’t there! When we went to log onto to the Internet, a warning appeared that said we had ‘no virus protection’ on the Sony, so we had to go back to the store to find out why.
“Then my five-year-old Chinese cell phone stopped working, so I bought a ‘new’ Nokia mobile phone, which is supposed to be a good-name brand. That Nokia cost me 1,600 yuan (about 235 American dollars). Guess what, after 24 hours, the thing quit working.
“When I returned to the story to find out why, I was told I would have to pay another company for a service plan so I could use the phone. The salesperson then turned the original receipt over and pointed at some Chinese that was so small you needed a magnifying glass to read it. It said, ‘The customer has to take the phone to a Nokia check center at People’s Square to have it tested.’ Only with a test result that says, ‘No man-made damage by the purchaser,’ would the store consider an exchange or perhaps a refund.”
This 2008 video is almost 48 minutes long but may be worth your time.
In fact, before you visit China, I recommend you become “very” familiar with the China Law Blog. Contrary to popular Western opinions, China does have laws and courts.
See China’s Growing Legal System
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Lloyd Lofthouse is the award-winning author of the concubine saga, My Splendid Concubine & Our Hart. When you love a Chinese woman, you marry her family and culture too.
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